bj777 Privacy Policy

1. Who We Are

bj777 (referred to throughout this policy as "we", "us", "our", or "the Platform") is an online gaming and sports betting service operated for users in Bangladesh and other permitted jurisdictions. The Platform offers casino games, live dealer experiences, sports betting, crash games, slots, and related entertainment services.

As the operator of this Platform, bj777 acts as the data controller responsible for collecting, processing, and safeguarding the personal information of all registered users. If you have any questions or concerns about how we handle your data, you can reach our dedicated privacy support team at [email protected].

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact our support team, or participate in promotions, you may provide us with the following personal information:

• Identity Information: Full name, date of birth, gender, nationality.
• Contact Information: Email address, mobile phone number, home address (city, district, postal code).
• Identity Documents: National ID card (NID), passport, driving licence, or other government-issued identification submitted during KYC verification.
• Financial Information: bKash account number, Nagad account number, Rocket account number, bank account details, transaction IDs. Note: we do not store full card numbers or banking passwords.
• Account Credentials: Username, encrypted password (we never store plain-text passwords).
• Communication Records: Live chat transcripts, email correspondence, and support ticket history.

2.2 Information We Collect Automatically

When you use the bj777 Platform, we automatically collect certain technical and behavioural data, including:

• Device Information: IP address, device type, operating system, browser type and version, screen resolution.
• Usage Data: Pages visited, games played, bets placed, time spent on Platform, click patterns, search queries within the Platform.
• Location Data: Approximate geographic location derived from IP address, used to comply with regional restrictions.
• Cookies and Tracking: Session cookies, persistent cookies, and similar technologies as described in our Cookies section below.

2.3 Information from Third Parties

We may receive information about you from third-party service providers, including:

• Payment processors such as bKash, Nagad, and Rocket, who may provide transaction verification data.
• Identity verification agencies used during our KYC process.
• Fraud detection and anti-money laundering (AML) screening services.
• Affiliate marketing partners who may refer players to our Platform.

3. How We Use Your Information

We collect and process your personal information for specific, legitimate purposes. The table below outlines the key ways we use your data:

Purpose	Data Used	Legal Basis
Account registration and management	Name, email, phone, date of birth	Contractual necessity
Identity verification (KYC)	Identity documents, date of birth	Legal obligation
Processing deposits and withdrawals	Financial details, transaction history	Contractual necessity
Fraud prevention and AML compliance	Transaction data, IP address, device info	Legal obligation / Legitimate interest
Customer support	Contact info, chat logs, support tickets	Contractual necessity
Promotional communications	Email, phone, betting preferences	Consent / Legitimate interest
Platform improvement and analytics	Usage data, device info, click patterns	Legitimate interest
Responsible gaming monitoring	Deposit patterns, time spent, self-exclusion requests	Legal obligation / Legitimate interest

4. Who We Share Your Information With

bj777 does not sell your personal data to third parties for marketing purposes. However, we do share certain information with trusted partners who help us operate the Platform and provide services to you. These partners are contractually obligated to protect your data and use it only for specified purposes.

4.1 Service Providers

• Payment Processors: bKash, Nagad, Rocket, and other financial service providers process your deposits and withdrawals. They receive only the information necessary to complete transactions.
• Identity Verification Providers: Third-party KYC services verify your identity documents and residential address to comply with regulatory requirements.
• Game Providers: Software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi power our casino games. They may collect gameplay data but do not receive your personal contact information.
• Cloud Storage and Hosting: We use secure cloud infrastructure providers to store data and host the Platform. These providers are bound by strict data protection agreements.
• Customer Support Tools: Live chat and ticketing systems used by our support team may process your messages and contact details.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement, regulatory bodies, or government agencies if required by law, court order, or legal process. This includes compliance with anti-money laundering regulations, fraud investigations, and responding to lawful requests for information.

4.3 Business Transfers

In the event that bj777 undergoes a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will notify you via email and account message if such a transfer occurs, and the new entity will continue to honor this Privacy Policy.

5. Cookies and Tracking Technologies

bj777 uses cookies and similar tracking technologies to enhance your experience on the Platform. Cookies are small text files stored on your device that allow us to recognize your browser, remember your preferences, and analyze how you use the site.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the Platform to function properly. These cookies enable core features like account login, secure transactions, and navigation. You cannot disable these cookies without affecting Platform functionality.
• Performance Cookies: Collect anonymous data about how visitors use the Platform, such as which pages are visited most often and whether users encounter error messages. This helps us improve site performance.
• Functional Cookies: Remember your preferences and choices (such as language, currency, and game filters) to provide a more personalized experience.
• Marketing Cookies: Track your activity across websites to deliver relevant promotional offers. These cookies are used only with your consent and can be disabled through your account settings.

5.2 Managing Cookies

You can control and delete cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. Please note that disabling essential cookies may prevent certain features of the Platform from working correctly. Disabling marketing cookies will not affect your ability to use bj777 services; you will simply receive less personalized promotional content.

6. Data Retention

bj777 retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Specific retention periods include:

• Active Accounts: Personal data is retained for the duration of your account activity plus any legally required retention period after account closure.
• Closed Accounts: After you close your account, we retain identity verification records, transaction history, and responsible gaming data for a minimum of 5 years to comply with financial regulations and AML laws.
• Marketing Consents: If you opt out of marketing communications, we retain a record of your opt-out preference to ensure we do not contact you in the future.
• Support Records: Customer support transcripts and correspondence are retained for 3 years for quality assurance and dispute resolution purposes.

After the applicable retention period expires, your personal information is securely deleted or anonymized so it can no longer be associated with you.

7. Your Privacy Rights

As a bj777 user, you have the following rights regarding your personal data:

7.1 Right to Access

You have the right to request a copy of all personal information we hold about you. To submit an access request, contact [email protected] with the subject line "Data Access Request". We will respond within 30 days and provide your data in a commonly used electronic format.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it. You can update most information directly through your account settings, or contact support for assistance with changes to verified identity documents.

7.3 Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements. If we are legally obligated to retain certain records (such as transaction history for AML compliance), we will retain only the minimum necessary data and delete all other information.

7.4 Right to Restrict Processing

You can request that we temporarily restrict how we process your data in certain circumstances, such as while we verify the accuracy of disputed information or while a legal claim is being resolved.

7.5 Right to Data Portability

You have the right to receive your personal data in a structured, machine-readable format and to transfer it to another service provider where technically feasible.

7.6 Right to Object

You may object to processing of your personal data for direct marketing purposes at any time. Once we receive your objection, we will stop using your data for marketing. You can manage your marketing preferences directly in your account settings or by clicking the unsubscribe link in any promotional email.

7.7 Right to Withdraw Consent

Where we rely on your consent to process personal data (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawing consent does not affect the lawfulness of processing conducted prior to withdrawal.

8. Data Security Measures

bj777 employs industry-standard technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled data centers with 24/7 monitoring and intrusion detection systems.
• Multi-factor authentication for employee access to sensitive systems.
• Regular security audits and penetration testing conducted by independent cybersecurity experts.
• Password hashing using industry-standard algorithms — we never store plain-text passwords.
• Automated systems to detect and prevent fraudulent transactions and account takeover attempts.
• Employee training on data protection best practices and strict confidentiality agreements.

While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. You play an important role in protecting your account by using a strong, unique password and not sharing your login credentials with anyone.

9. International Data Transfers

Your personal information may be transferred to and processed in countries outside Bangladesh, including countries that may not have the same data protection laws. When we transfer data internationally, we implement appropriate safeguards such as standard contractual clauses, encryption in transit and at rest, and security certifications to ensure your data remains protected.

10. Children's Privacy

bj777 services are intended exclusively for adults aged 18 and over. We do not knowingly collect personal information from individuals under the legal age for gaming in their jurisdiction. If we discover that we have inadvertently collected data from a minor, we will delete that information immediately and close the associated account. All winnings and deposits will be forfeited. Parents or guardians who believe their child has provided personal information to bj777 should contact [email protected] immediately.

11. Changes to This Privacy Policy

bj777 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or Platform features. When we make material changes, we will notify you by email, account notification, or a prominent notice on the Platform. The "Effective Date" at the top of this policy indicates when the current version was last updated. We encourage you to review this policy periodically to stay informed about how we protect your data.